Program for service technicians

Our system supports the management of a team of field workers. The target recipients of the system are entities that provide service and support for technical devices in geographically dispersed locations.

BENEFITS IN THE PROGRAM FOR SERViceman

BENEFITS IN THE PROGRAM FOR SERViceman
  • Automatic creation of tasks to be performed by service technicians (using task templates)
  • Shortening the planning time by automatically loading service tasks on the schedule and route optimization
  • Increased effectiveness of the service time of the service technician through optimal division into regions and allocation to clients, resulting in the largest possible reduction of time spent by the employee on the move
  • The division into regions takes into account the qualifications and qualifications of employees
  • Increased effectiveness of service work through online communication with the planner
  • The ability to conduct a customer survey on site and automatically send its results to the server

See all the functionalities of the Skylogic system

FUNCTIONAL MODULES

FUNCTIONAL MODULES

1. Registration of orders

1. Registration of orders
  • Import from ERP / WMS systems
  • Automation of work on entering orders
  • Setting time rules
  • Import from a task template

4. Monitoring the implementation of orders

4. Monitoring the implementation of orders
  • Information about problems in the implementation of routes
  • Tracking of journeys
  • Monitoring the status of route implementation by service technicians (mobile device)
  • GPS and current vehicle position

2. Planning and optimization

2. Planning and optimization
  • Visualization on the map of points or supported devices
  • Short planning time
  • Optimization of the schedule
  • Automatic allocation of service technicians to tasks
  • Optimization of route costs

5. Mobile communication with a service technician

5. Mobile communication with a service technician
  • Send to the mobile device a list of routes to do
  • Sending information about additional activities at the client (eg surveys)
  • Google Navigation from a mobile device to customers
  • Ability to save and send additional comments regarding the client to the server

3. Scheduling tasks

3. Scheduling tasks
  • Creating a visit schedule for each client
  • Allocation of customers to employees
  • Optimization of the schedule

6. Settlement and analysis

6. Settlement and analysis
  • Rapid reporting
  • Automatic confirmation of orders
  • Timeliness of documents return
  • Fast analysis of process times
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Contact

Write to us and find out how to optimize logistics processes in your company.
If you have questions about our Skylogic system or consultancy services, please contact us.

Contact

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Write to us and find out how to optimize logistics processes in your company.
If you have questions about our Skylogic system or consultancy services, please contact us.

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